SERVICE PROGRAM MODE TABLES RICOH AFICIO MP4002/5002

Một số lỗi thường gặp của máy photocopy Ricoh Aficio MP4002/5002

SC CODE LEVEL DESCRIPTIONS
1001 Leading Edge Registration:
Adjusts the leading edge registration by changing the registration clutch
operation timing.
001 Tray: Plain
002 Tray: Thick 1
003 Tray: Thick 2
004 By-pass: Plain
005 By-pass: Thick 1
006 By-pass: Thick 2
007 Duplex: Plain
008 Duplex: Thick 1
1002* Side-to-Side Registration
Adjusts the side to side registration by changing the laser main scan start
position for each mode.
001 By-pass
[–4 to 4/ 0 / 0.1 mm step] 002 Tray 1
003 Tray 2
004 Tray 3
005 Tray 4
006 LCT
007 Duplex
121 D Scanner home position error 2
The scanner home position sensor does not detect the “ON” condition during
initialization or copying.
 SIB (B/W), SIB (Color) or scanner motor drive board defective
 Scanner motor defective
 Harness between SIB and scanner drive motor disconnected
 Harness between SIB and scanner drive motor power source
disconnected
 Scanner HP sensor defective
 Harness between SIB and scanner HP sensor disconnected
 Scanner wire, timing belt, pulley, or carriage defective
 BCU defective
141 D Black level detection error
The black level cannot be adjusted within the target value during the zero
clamp.
 Defective SBU
 BCU defective
144 D SBU connection error
The SBU connection cannot be detected at power on or recovery from the
energy save mode.
 Defective SBU
 Defective harness
 Defective detection port on the BCU
162 D IPU PCIE Communication error
The link up interrupt did not proceed from the LYRA when the main switch
was turned on or when recovering from the energy saver mode.
 Defective IPU
 Defective BCU
165 D Copy Data Security Unit error
The copy data security board is not detected when the copy data security
function is set “ON” with the initial setting.
A device check error occurs when the copy data security function is set to
“ON” with the initial setting.
 Incorrect installation of the copy data security board
 Defective copy data security board
202 D Polygon motor error 1: ON timeout
The polygon mirror motor does not reach the targeted operating speed within
10 sec. after turning on or changing speed
203 D Polygon motor error 2: OFF timeout
The polygon mirror motor does not leave the READY status within 3 sec.
after the polygon motor switched off.
204 D Polygon motor error 3: XSCRDY signal error
The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing.
 Polygon motor/driver board harness loose or broken
 Polygon motor/driver board defective
 Laser optics unit defective
 IPU defective
221 D Laser synchronizing detection error: start position LD1
The laser synchronizing detection signal for the start position of the LDB is
not output for two seconds after LDB unit turns on while the polygon motor is
rotating normally.
 The Copy Data Security Unit card not installed
 The Copy Data Security Unit card is installed, but it is not the correct
type for the machine.
230 D FGATE ON error
The FGATE signal does not assert within the prescribed time. (The IPU
generates the FGATE signal and sends it to the LD unit when the registration
sensor switches on.)
231 D FGATE OFF error
The FGATE signal does not assert within the prescribed time. (The IPU
generates the FGATE signal and sends it to the LD unit when the registration
sensor switches on.)
 IPU defective
 IPU, Controller board harness loose or broken
 Controller board defective.
240 C LD error
The IPU detected a problem at the LD unit.
 Worn-out LD
 Disconnected or broken harness of the LD.
270 D GAVD communication error
 The I2C bus device ID is not identified during initialization.
 A device-status error occurs during I2C bus communication.
 The I2C bus communication is not established due to an error other than
a buffer shortage.
 Loose connection
 Defective IPU
 Defective LD controller board
302 D Charge roller bias leak
A charge roller bias leak signal was detected.
 Charge roller damaged
 High voltage supply board defective
 PCDU harness defective or disconnected
304 D Charge roller bias correction leak
The charge roller bias correction is performed twice even if the maximum
charge roller bias (-2000V) is applied to the roller.
 ID sensor defective
 Worn charge roller
 Charge roller damaged
320 D Development roller bias leak
The development roller bias leak is detected for 60 ms after the high voltage
has been supplied to the development unit.
 Development bias leak
 Broken harness
 Defective high voltage power supply, voltage supply
 Defective high voltage supply unit
324 D Development paddle motor error
The machine detects a lock signal error from the development puddle motor
for 2 seconds after the drum motor has turned on.
 Overload on the development puddle motor
 Defective development puddle motor
 Defective harness
 Defective IOB
350 D ID sensor pattern test error
One of the following readings occurred 10 times in the ID sensor output when
the ID sensor pattern was checked:
1) Vsp > 2.5V
2) Vsg < 2.5V
3) Vsp =0V
4) Vsg = 0V
 ID sensor connector defective
 Poor ID sensor connector connection
 I/O board (IOB) defective
 Poor writing of ID sensor pattern on the drum
 High voltage supply board defective
351 D ID sensor Vsg test error
When the ID sensor was checked, the ID sensor output voltage is 5.0V while
the LED current value is 0.
 ID sensor defective or dirty
 ID sensor connector defective
 Poor ID sensor connection
 I/O board (IOB) defective
 Scanning system defective
 High voltage supply board defective
 Defect at the ID sensor pattern writing area of the drum
355 C Grayscale measurement error
When the grayscale control result is the maximum and it does not operate
correctly and these cases are detected 15 times.
 ID sensor defective or dirty
 The life of ID sensor or photo conductor
 Shield glass dirty
360 D TD sensor (Vt) error 1
The following condition occurs thirty times consecutively during printing. Vt is
less than 0.5V or 4.8V or more
 TD sensor disconnected
 Harness between TD sensor and PCDU defective
 Defective TD sensor.
372 D TD sensor adjustment error
Vts is less than 1.8V or 4.8V or more during TD sensor initialization.
 Heat seal not removed from a new developer pack
 TD harness sensor disconnected, loose or defective
 TD sensor defective
 Harness between TD sensor and drawer disconnected, defective
396 D Drum motor error
The machine detects a lock signal error from the drum motor for 2 seconds
after the drum motor turned on.
 Overload on the motor
 Defective drum motor
 Defective harness
 Defective IOB
400 D Vsg adjustment error
Vsg is more than 4.2V or 3.8V or less when the machine adjusts Vsg value.
 Dirty or defective ID sensor
 Defective ID sensor shutter
440 D Transfer belt bias error
The feed back bias from the transfer belt is more than 4V for 60 msec while
the transfer belt bias is output.
The A/D conversion level is 20 or less for 60 msec.
The PWM duty is 24% or more for 60 msec.
 Power pack broken
 Defective harness
 Disconnected connector
441 D Transfer/Development motor error
The machine detects a lock signal error from the transfer/development motor
for a continuous 20 times after the transfer/development motor turned on.
 Overload on the motor
 Defective transfer/development motor
 Defective harness
 Defective IOB
442 D Transfer belt contact motor error
The transfer belt HP sensor detects incorrect movement of the transfer belt
after the transfer belt contact motor has turned on.
 Dirty transfer belt HP sensor
 Defective transfer belt contact motor
 Disconnected connector of the transfer belt HP sensor or motor
 Disconnected cable
 Defective IOB
501 B 1st tray lift malfunction
The tray lift sensor is not activated after the tray lift motor has been on for 10
seconds. If the main power switch is turned on when the paper is already at
the feed height, the paper height position is detected again. At this time, the
tray lift sensor should de-activate within 1.5 sec after the paper bottom plate
starts to drop. If it does not deactivate within 1.5 sec., a message will prompt
the user to reset Tray 1. After two attempts to release the error by re-setting
the paper tray, if this does not solve the problem then this SC is displayed.
 An obstruction (jammed paper, paper scraps, etc.) has blocked the
motor drive and caused an overload.
 Tray lift sensor connection loose, disconnected, or damaged
 Tray lift sensor defective
 Tray lift motor connection loose, disconnected, or damaged
 Tray lift motor defective
502 B 2nd tray lift malfunction
The tray lift sensor is not activated after the tray lift motor has been on for 10
seconds. If the main power switch is turned on when the paper is already at
the feed height, the paper height position is detected again. At this time, the
tray lift sensor should de-activate within 1.5 sec. after the paper bottom plate
starts to drop. If it does not deactivate within 1.5 sec., a message will prompt
the user to reset Tray 2. After two attempts to re-set the paper tray, if this
does not solve the problem then this SC is displayed.
 An obstruction (jammed paper, paper scraps, etc.) has blocked the
motor drive and caused an overload.
 Tray lift sensor connection loose, disconnected, or damaged
 Tray lift sensor defective
 Tray lift motor connection loose, disconnected, or damaged
 Tray lift motor defective
503 B 3rd tray lift malfunction (optional paper feed unit or LCT)
503-01 B For the paper feed unit:
 SC 503-01 occurs if the lift sensor does not turn on within 10 seconds
after the tray lift motor has turned on.
For the LCT:
 SC 503-01 occurs if the lift sensor does not turn on or turn off within 8
seconds after the tray lift motor has turned on to lift or lower the tray.
For the paper feed unit:
 Defective tray lift motor or connector disconnection
 Defective lift sensor or connector disconnection
For the LCT:
 Defective stack transport clutch or connector disconnection
 Defective tray motor or connector disconnection
 Defective end fence home position sensor or connector disconnection
 Defective upper limit sensor or connector disconnection
 Defective tray lift motor or connector disconnection
503-02 D This SC is generated if the following condition occurs 3 consecutive times.
For the paper feed unit:
 When the tray lowers, the tray lift sensor does not go off within 1.5 sec.
For the LCT:
 When the main switch is turned on or when the LCT is set, if the end
fence is not in its position (home position sensor ON), the tray lift motor
stops.
 If the upper limit does not go off for 1.5 seconds even the tray lift motor
turns on to lower the tray after the upper limit has been detected at
power on.
For the paper feed unit:
 Defective tray lift motor or connector disconnection
 Defective lift sensor or connector disconnection
For the LCT:
 Defective stack transport clutch or connector disconnection
 Defective tray motor or connector disconnection
 Defective end fence home position sensor or connector disconnection
504 B 4th tray lift malfunction (optional paper feed unit or LCT)
For the two-tray paper feed unit:
 When the tray lift motor is turned on, the upper limit is not detected within
15 seconds. If this condition occurs three consecutive times, the SC is
generated.
 When the tray lowers, the tray lift sensor does not go off within 1.5 sec.
For the LCT:
 After the job is finished, if the end fence is not in the home position
(home position sensor ON), the tray lift motor stops.
 When the main switch is turned on or when the paper feed unit is set, if
the end fence is not in the home position (home position sensor ON), the
tray lift motor stops. If this condition occurs three consecutive times, the
SC is generated.
 If the upper or lower limit is not detected within 8 seconds when the tray
lift motor is turned on to lift up or lower the tray.
 When the tray lowers, the tray lift sensor does not go off within 1.5 sec.
For the paper feed unit:
 Defective tray lift motor or connector disconnection
 Defective lift sensor or connector disconnection
For the LCT:
 Defective tray lift motor or connector disconnection
 Defective lift sensor or connector disconnection
505 B 5th tray lift malfunction (optional LCT)
For the two-tray paper feed unit:
 If the upper limit of the LCT 1200-sheet is not detected within 8 seconds
when the tray lift motor is turned on to lift up the tray.
 When the tray lowers, the tray lift sensor does not go off within 1.5 sec.
For the LCT:
 If the upper limit of the LCT 1200-sheet is not detected within 8 seconds
when the tray lift motor is turned on to lift up or lower the tray.
 The tray lift sensor of the LCT 1200-sheet does not go off within 1.5
seconds when the tray lowers. If this condition occurs three consecutive
times, the SC is generated.
 Tray lift motor defective or disconnected
 Upper limit sensor defective or disconnected
530 B Fusing exhaust fan motor error
The IOB does not receive the lock signal for10 seconds after turning on the
fusing exhaust fan.
 Defective fusing exhaust fan motor or connector disconnection
 Defective IOB
 Disconnected harness
531 D Exhaust fan motor error
The IOB does not receive the lock signal for 10 seconds after turning on the
exhaust fan motor.
 Defective exhaust fan motor or connector disconnection.
 Defective IOB
 Disconnected harness
532 D Cooling fan motor error
The machine does not detect the fan motor lock signal for 10 seconds after
turning on the cooling fan motor.
 Defective cooling fan motor or connector disconnection.
 Disconnected harness
 Defective IOB
533 D Paper exit cooling fan motor error
The machine does not detect the fan motor lock signal for 10 seconds after
turning on the paper exit cooling fan motor.
 Defective paper exit cooling fan motor or connector disconnection.
 Defective IOB
 Disconnected harness
540 D Fusing motor error
The IOB does not receive the lock signal for 2 seconds after turning on the
fusing motor.
 Motor overload
 Defective fusing motor or connector disconnection.
 Defective IOB
 Disconnected harness
541 D Fusing thermistor open (center)
The thermistor (center) detects 0°C or less for 5 sec.
 Fusing thermistor disconnected
 Fusing thermistor connector defective
542 D Fusing temperature warm-up error(center)
This SC is generated if the following condition occurs:
 The thermistor (center) does not detect an 8°C increment in the fusing
temperature for 1.5 sec. just after the fusing temperature reached 45°C.
 The temperature of the center thermistor does not reach the target
temperature for 28 seconds after the fusing lamps turned on.
 Thermistor warped or broken
543 D Fusing overheat error 1 (software detection)
A fusing temperature (at the center) of over 230°C (446°F) is detected for 1
second by the fusing thermistors at the center or at either end of the fusing
roller.
 Power supply unit defective
 I/O board (IOB) defective
 BCU defective
 TRIAC short on PSU (PSU defective)
544 D Fusing overheat error 1 (hardware detection)
A fusing temperature (at the center) over 250°C is detected by the fusing
temperature monitor circuit in the BCU board.
 I/O board (IOB) defective
 BCU defective
545 D Fusing lamp consecutive full power 1
After warm-up the fusing lamp remains at full power for 15 seconds without
the hot roller rotating.
 Disconnected or defective thermistors (center)
 Defective fusing lamp
547 D Zero cross error
 The zero cross signal is detected three times even though the heater
relay is off when turning on the main power.
 The zero cross signal is not detected for 2 seconds even though the
heater relay is on after turning on the main power or closing the front
door.
 The detection error occurs twice or more in the 11 zero cross signal
detections. This error is defined when the detected zero cross signal is
less than 45.
 Defective fusing lamp relay
 Defective fusing lamp relay circuit
 Unstable power supply
551 A Fusing thermistor open (end)
The thermistor (end) detects 0°C or less for 5 sec.
 Fusing thermistor (end) disconnected
 Fusing thermistor (end) connector defective
552 A Fusing temperature warm-up error (end)
This SC is generated if the following condition occurs:
 The thermistor (end) does not detect an 8°C increment in the fusing
temperature for 1.5 sec. just after the fusing temperature reached 45°C.
 The temperature of the end thermistor does not reach the target
temperature for 31 seconds after the fusing lamps turned on.
 Thermistor warped or broken
553 A Fusing overheat error 1 (software detection)
A fusing temperature (at the end) of over 230°C (446°F) is detected for 1
second by the fusing thermistors at the center or at either end of the fusing
roller.
 Power supply unit defective
 I/O board (IOB) defective
 BCU defective
 TRIAC short on PSU (PSU defective)
554 A Fusing overheat error 1 (hardware detection)
A fusing temperature (at the end) over 250°C is detected by the fusing
temperature monitor circuit in the BCU board.
 I/O board (IOB) defective
 BCU defective
555 A Fusing lamp consecutive full power 1
After warm-up, the fusing lamp remains at full power for 40 seconds without
the hot roller rotating.
 Disconnected or defective thermistors (ends)
 Defective fusing lamp
557 C Zero cross frequency error
When the zero cross signal is 66 or more and it is detected 10 times or more
in 11 detections, the machine determines that input 60 Hz and SC557
occurs.
 Noise (High frequency)
559 A Fusing unit jam
The fusing sensor detected a fusing unit paper late jam three times. The
paper was late and the fusing exit sensor could not detect the paper three
times.
 Remove the paper that is stopped in the fusing unit.
 Check that the fusing unit is clean and has no obstacles in the paper
feed path.
 If the error persists, replace the fusing unit.
SC559 does not operate until SP1159 has been set to “1” (ON). This sets the machine
to count the number of occurrences of paper late jams in the fusing unit. The default
setting is “0” (OFF).
 SC559 is issued after the third occurrence of a paper late jam in the fusing unit. Once
this SC has been issued, the machine cannot be used until the service technician
removes the cause of the jam and restores it to normal operation.
 The jam counter is reset after a sheet of paper successfully passes the fusing exit
sensor after the cause of the jam has been removed.
610 D Mechanical counter error: BK
This SC is only for NA models.
The machine detects the mechanical counter error when SP5987-001 is set
to “1”.
 Disconnected mechanical counter
 Defective mechanical counter
620 D ADF communication error
620-01 D Communication error between machine and ADF
Communication error between machine and ADF with ASAP is detected.
 Disconnected cable
 ARDF defective
 IPU board defective
External noise
620-02 D Communication error between IPU and ADF
After the ARDF is detected, the break signal occurs or communication
timeout occurs.
 Incorrect installation of ARDF
 ARDF defective
 IPU board defective
 External noise
621 D Communication timeout error between IOB and finisher or mailbox
A break (low) signal is received from the finisher or the mailbox.
 Disconnected cable
 Defective IOB
 Defective main board in the peripherals
622 D Paper feed unit communication error
While the IOB communicates with a peripheral, an SC code is displayed if
one of following conditions occurs.
 The IOB receives the break signal which is generated by the peripheral
only just after the main switch is turned on.
 The IOB receives the break signal which is generated by URAT.
 Defective main control board of the peripheral
 Defective BCU or IOB
 Disconnected peripheral
623 D – 2nd Paper Bank communication error
– This SC is not issued for this machine when a communication error signal
between the 1st paper bank and 2nd paper bank is received.
 Loose connector
630 C – CSS communication error
A communication error occurred during communication with the CSS.
 Communication line error
632 B – MF accounting device error 1
The controller sends data to the accounting device, but the device does not
respond. This occurs three times.
 Loose connection between the controller and the accounting device
633 B – MF accounting device error 2
After communication is established, the controller receives the brake signal
from the accounting device.
 Loose connection between the controller and the accounting device
634 B – MF accounting device error 3
The accounting device sends the controller the report that indicates a
backup RAM error has occurred.
 Defective controller of the MF accounting device
 Battery error
635 B – MF accounting device error 4
The accounting device sends the controller the report that indicates the
battery voltage error has occurred.
 Defective controller of the MF accounting device
 Battery error
636 D – IC Card Error
636-01 D – External authentication module error
This SC is generated if the external authentication is enabled and following
condition occurs:
 No external authentication module
 SD card error or external authentication module broken
 No DESS module
636-02 D – Version error
The version of the external authentication module is not correct.
 Incorrect module version
636-11 D – OSM User Code File Error
The correct “usercode” file could not be found in the root folder of the SD
card because the file is not present, or the existing file is corrupted or the
wrong type file.
Make sure the eccm.mod file is in the root folder of the SD card.
Note: Check the eccm.mod file is in the root folder of the SD card.
636-99 D – Management area error
The management number of the external authentication module exceeds
the maximum limit.
 Software error
637 D – Tracking Information Notice Error
637-01 D – Tracking Application Error
When the tracking information is lost, this SC is issued.
 The machine failed to give notice the tracking information to the
tracking SDK application.
 Tracking information is lost, and the machine cannot count correctly
637-02 D – Tracking Information Notice Error
When the tracking information is lost, this SC is issued.
 The machine failed to give notice the tracking information to the
management server.
 Tracking information is lost, and the machine cannot count correctly.
641 D – BCU communication error
The BCU does not respond to the frame transmitted from the controller.
 Defective controller
 Detective BCU
650 – Communication error of the remote service modem
(Embedded RCG-M)
650-01 – Authentication error
The authentication for the Embedded RCG-M fails at a dial up connection.
 Incorrect SP settings
 Disconnected telephone line
 Disconnected modem board
Check and set the correct user name (SP5816-156) and password
(SP5816-157).
650-04 – Incorrect modem setting
Dial up fails due to the incorrect modem setting.
 Same as -001
Check and set the correct AT command (SP5816-160).
650-05 – Communication line error
The supplied voltage is not sufficient due to a defective communication line
or defective connection.
 Same as -001
Consult with the user’s local telephone company
650-13 – Modem board error 1
The modem board does not work properly even though the setting of the
modem board is installed with a dial up connection.
 Same as -001
1. Install the modem board.
2. Check and reset the modem board setting with SP5816.
3. Replace the modem board.
650-14 – Modem board error 2
The modem board is installed even though the RCG-N is installed.
1. Uninstall the modem board, if it is installed.
2. Check that the Wireless LAN or Ethernet LAN is working properly.
651 C – Incorrect dial up connection
-001: Program parameter error
-002: Program execution error
An unexpected error occurs when the modem (Embedded RCG-M) tries to
call the center with a dial up connection.
 Caused by a software bug
652 D -ID2 mismatching
ID2 for @Remote certification is mismatching between the controller board
and NVRAM.
 Used controller board installed
 Used NVRAM installed
An unexpected error occurs when the modem (Embedded RCG-M) tries to
call the center with a dial up connection.
1. Install the correct controller board or new controller board.
2. Install the correct NVRAM or new NVRAM.
653 D -ID2 error
ID2 stored in the NVRAM is incorrect.
 Used NVRAM installed
An unexpected error occurs when the modem (Embedded RCG-M) tries to
call the center with a dial up connection.
Clear the ID2 in the NVRAM, and then input a correct ID2
669 D -EEPROM error
669 D -EEPROM error
[1] Open communication error: ID error
[2] Open communication error: Channel error
[3] Open communication error: Device error
[4] Open communication error: Communication failed error
[5] Open communication error: Communication time error
[6] Open communication error: Communication suspended
error
[7] Open communication error: Buffer full error
[8] Close communication error: No error code
[9] Close communication error: ID error
[10] Close communication error: No error code
[11] Data write error: ID error
[12] Data write error: Channel error
[13] Data write error: Device error
[14] Data write error: Communication suspended error
[15] Data write error: Communication time over error
[16] Data write error: Communication suspended error
[17] Data write error: Buffer full error
[18] Data write error: No error code
[19] Data read error: ID error
[20] Data read error: Channel error
[21] Data read error: Device error
[22] Data read error: Communication failed error
[23] Data read error: Communication time over error
[24] Data read error: Communication suspended error
[25] Data read error: Buffer full error
[26] Data read error: No error code
[27] Device detection error: ID error
[28] Device detection error: Channel error
[29] Device detection error: Device error
[30] Device detection error: Communication failed error
[31] Device detection error: Communication time over error
[32] Device detection error: Communication suspended error
[33] Device detection error: Buffer full error
[34] Device detection error: No error code
Retry of EEPROM communication fails three times after the machine has
detected the EEPROM error.
 Caused by noise
670 D -Engine startup error
The BCU fails to respond with the prescribed time when the machine is
turned on.
 Connections between BCU and controller board are loose,
disconnected, or damaged
1. Replace the BCU
2. Replace the controller board
672 D -Controller-to-operation panel communication error at startup
 After the machine is powered on, the communication between the
controller and the operation panel is not established, or communication
with controller is interrupted after a normal startup.
 After startup reset of the operation panel, the attention code or the
attention acknowledge code is not sent from the controller within 30
seconds.
 After the controller issues a command to check the communication line
with the controller at 30-second intervals, the controller fails to respond
twice.
 Controller stalled
 Controller board installed incorrectly
 Controller board defective
 Operation panel connector loose or defective
 The controller is not completely shutdown when you turn the main
switch off.
Check the setting of SP5875-001. If the setting is set to “1 (OFF)”, change it
to “0 (ON)”.
674 D -Transmission error in controller board
Video transmission error is detected in the controller board.
 Defective Controller Board
687 D -Memory address (PER) command error
The BCU does not receive a memory address command from the controller
for the prescribed time after the paper has reached the registration sensor.
 Harness Disconnection at BCU
 Controller board loose or broken
 Defective BCU
 Defective Controller Board
700 D -Scanner feeding error 1
Mọi chi tiết vui lòng liên: 0908595225 hoặc email: hieptinphat@gmail.com

 

Call Now Button
Show Buttons
Hide Buttons
X